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Proximity is not the same as closeness. That’s what a leading mattress and bedding retailer learned when their security integrator continually failed to live up to their expectations, despite their corporate office being only 500 feet from the integrator’s central station.

The mattress retailer was positioning for growth and had little patience for a relationship with deteriorating communications. They needed a partner that could meet their needs now and into the future.

“We were confident that we had the right service model to fit what they need now and what they need to take them into the future,” our account manager said.

In just three weeks, The Vector Security Networks team converted their intrusion alarm monitoring in 250 stores. And over the next two years, we partnered with them to install intrusion and fire alarms as well as video surveillance systems in more than 150 additional stores.

In addition, we implemented our “silver star” maintenance and alarm permitting programs, allowing the mattress retailer to focus on its core business. That’s what a true partner does.