Network Services

Professional Services

At Vector Security Networks, customer relationships are at the heart of what we do. We earn your trust by listening, advocating and following through on our promises.

Our professional services

To ensure you receive the best service possible, we have developed a Customer Relationship Management (CRM) program - Promises Given, Promises Kept® - that uses a tailored approach to establishing and maintaining unique performance guidelines for each customer.

Promises Given, Promises Kept® involves five key steps to assess and assure service quality:

Account Planning

• Master Profile
• Account Team Assignment
• Meeting Preparation

Customer Collaboration

• Meeting and Discussion
• Best Practices Review
• Performance Metrics

Customer Relationship Planning

• Internal Policies
• Response
• Delivery


• Account Teams
• Technical Service Partners
• Customer Contacts

Relationship Maintenance

• Ongoing Communication
• Performance Reporting
• Practice Improvement


Additionally, our National Service Center, which operates 24/7/365, ensures that our consulting, design and engineering services exceed your expectations, whether it’s answering a basic question or assisting with remote or on-site technical support.

Dedicated Engineering

Dedicated Engineering service delivery and Project Management for the life of the agreement.

TCO Assessment

Compare current spend to new products and services, reduce resource allocation as needed, and improve business continuity impact.

Technical Workshop

Technical Workshop and a free technical assessment of telecom and network management roadmap.

Incident management

Incident management, change management and escalations with root cause analysis.

Security and Network Assessment

Reactive/proactive network monitoring, comprehensive analytics, customer-specific consultation, cybersecurity vulnerability evaluation, external/internal traffic assessment.

Consulting of Technology and Billing Analysis

Answers to your questions about the technology deployed and the costs associated, ensuring your company has all they information you need when you need it.

More network services

We offer many other network services that could fit the needs of your business

Circuit Management and Broadband Aggregation
Enhanced Network Management
Field Installation Services
Infrastructure as a Service
NOC and Health Monitoring
Wireless Network Backup

Join over 220 businesses who trust Vector Security Networks