Voice over Internet Protocol (VoIP) is a modern Internet-based solution to landline telephones. They have become an increasingly popular option for businesses, especially now that more workforces have moved remotely.
Although a VoIP is an effective business solution for today’s digital world, is it an end-all be-all solution to landline telephones? Continue reading to learn more.
How Does VoIP Work?
Unlike a traditional landline phone, which requires a separate, wired connection, VoIP uses the internet, connecting through switches and routers just like any other networked device. The service may use familiar telephone handsets or be integrated into your laptop or other IoT device, and comes with the same functionality, such as voicemail, call forwarding, etc. available with traditional telephone service. However, there are significant differences in how they operate.
Instead of routing calls through a local telephone company, VoIP uses your broadband internet connection. Whenever you make or receive calls, a connection is made to your VoIP service provider to complete the call. Technical standards allow calls to be made between the many VoIP and traditional telephone companies, providing a seamless experience for the user. Likewise, you can make calls locally, nationally, and internationally, thanks to the way the internet connects us all.
Landline vs VoIP
One of the main benefits of a VoIP phone system is flexibility. You can select one provider, and deploy services across multiple locations without concern about the number of landlines available at a location, dealing with local telephone providers, or other logistical challenges. This makes it easier to manage your bills and can help reduce costs.
Furthermore, a VoIP phone system can work anywhere there is an internet connection, so you have many options for shifting equipment and services between locations. This makes it an ideal system for companies that have a remote workforce. You can even use VoIP while traveling.
On the whole, VoIP is the clear winner but there are challenges with internet-based services, mainly involving support for older equipment, and design considerations when communication is critical. Lapses in connectivity can impact your VoIP phone, so designing your network with backup power and even redundant internet connections may be an important consideration. Older devices such as alarm systems and fax machines may not work properly over VoIP, so consult with your provider and test these thoroughly. As appropriate, consider upgrading such legacy systems to communicate directly over the network, rather than over VoIP.
Is VoIP a Right Solution for My Business?
A VoIP phone system is not a one-size-fits-all solution. It primarily depends on your business, its needs, and goals. If you’re going through a digital transformation process, VoIP can be an integral part to your future plans. Likewise, if you need a reliable phone service for remote workers, VoIP can help fit that need.
The best thing you can do is talk to a professional who can help you decide what’s technology solutions are appropriate for your business. Vector Security Networks has the tools and expertise to help you get your business where it needs to go. If you would like to learn more about VoIP or any other of our solutions, feel free to contact us today.