No matter if you utilize a top-of-the-line video system or a budget-friendly version, there is always a chance that the hardware can fail. Video Health Management allows systematic response when a piece of hardware goes offline.
Businesses use video surveillance systems to help protect from loss or to document events onsite. One of the worst scenarios to face is pulling video data from your storage device and discovering the system was not recording. These types of events decrease the ROI on your surveillance investment and can severely impact business.
By having Video Heath Management in place, a support team would be notified as soon as a device is inoperable and can begin to troubleshoot.
Why does video fail?
There is a wide range of reasons a video device may not be recording:
- Camera hardware issues due to normal wear-and-tear;
- Environmental circumstances, such as weather;
- Vandalism;
- Recorder glitches ranging from software problems to storage or power issues;
- Recording policy changes;
- Network troubles – the backbone of the system – has an extremely wide range of reasons that can cause devices not to communicate or be powered, resulting in nonfunctioning equipment.
The support team can review and determine the root issue of the down device and correct it accordingly.
From a simple power cycle of a camera to network traffic policy or rule change, Video Health Monitoring allows you to deploy a support team to determine the root issue and correct it while the business continues to run as expected.
In some circumstances a device can just fail with no other option than repair or replace. However, identifying a new device is needed as soon as possible will lower the overall downtime of the system by providing awareness and options for the next steps.
