At Vector Security Networks, customer relationships are at the heart of what we do. We earn your trust by listening, advocating and following through on our promises.
Network Services
Professional Services
Our professional services
To ensure you receive the best service possible, we have developed a Customer Relationship Management (CRM) program - Promises Given, Promises Kept® - that uses a tailored approach to establishing and maintaining unique performance guidelines for each customer.
Promises Given, Promises Kept® involves five key steps to assess and assure service quality:
Account Planning
• Master Profile
• Account Team Assignment
• Meeting Preparation
Customer Collaboration
• Meeting and Discussion
• Best Practices Review
• Performance Metrics
Customer Relationship Planning
• Internal Policies
• Response
• Delivery
Implementation
• Account Teams
• Technical Service Partners
• Customer Contacts
Relationship Maintenance
• Ongoing Communication
• Performance Reporting
• Practice Improvement
24/7/365
Additionally, our National Service Center, which operates 24/7/365, ensures that our consulting, design and engineering services exceed your expectations, whether it’s answering a basic question or assisting with remote or on-site technical support.
Dedicated Engineering
Dedicated Engineering service delivery and Project Management for the life of the agreement.
TCO Assessment
Compare current spend to new products and services, reduce resource allocation as needed, and improve business continuity impact.
Technical Workshop
Technical Workshop and a free technical assessment of telecom and network management roadmap.
Incident management
Incident management, change management and escalations with root cause analysis.
Security and Network Assessment
Reactive/proactive network monitoring, comprehensive analytics, customer-specific consultation, cybersecurity vulnerability evaluation, external/internal traffic assessment.
Consulting of Technology and Billing Analysis
Answers to your questions about the technology deployed and the costs associated, ensuring your company has all they information you need when you need it.
