Privacy Policy

 

Scope of this Privacy Policy

At Vector Security, Inc. (collectively “Vector,” “we,” “us,” or “our”), your privacy is important to us. Vector provides home and business alarm, surveillance, and technology services (“Services”). This Privacy Policy describes how we collect and use the personal information from or about individuals (“you” or “your”) when:

  • You visit our websites at vectorsecurity.com, www.adssecurity.com, and www.vectorsecuritynetworks.com (“Sites”);
  • We provide Services to you as our residential customer;
  • You subscribe for alarm services from an independent security alarm company (referred to as a “Third-Party Alarm Company) and we provide Services or are otherwise provided personal information from or about you through arrangements with the Third-Party Alarm Company and, in some cases, with direct terms and conditions with you;
  • You use your Vector account to sign for a third-party mobile application or other third-party services we make available to our customers, such as Alarm.com;
  • We provide Services as a service provider or subcontractor for a commercial customer such as a retailer, business office, or another alarm company.

This Privacy Policy does not cover collection and use of your personal information by the Third-Party Alarm Company and other business partners that contract directly with you or provide additional terms and conditions for their services, such as installation work or mobile application Services provided by Alarm.com. Vector is not responsible for how the Third-Party Alarm Company, Alarm.com, or other third parties with whom you contract directly handle your personal information.

If you receive our Services through the Third Party Alarm Company or if you subscribe for mobile application Services provided by Alarm.com or other services provided by an independent business partner, the Third Party Alarm Company or other third party is responsible to you for the lawful collection, use, and protection of your personal information. We encourage you to review the privacy practices of the Third Party Alarm Company or other third-party provider before providing your personal information to that company.

The Personal Information We Collect

The term “personal information,” as used in this Privacy Policy, refers to information that identifies or could reasonably be associated with or linked, directly or indirectly, to an identifiable individual. Personal information does not include information that has been modified in a substantial way so that it is anonymous and can no longer reasonably be used to identify you. This Privacy Policy also does not apply to information collected by third-party services, websites, and applications that may be used by or linked to our Sites but are not operated or controlled by us.

The types and sources of personal information we receive or collect will depend on how you interact with Vector and may include any of the following.

Personal Information About Vector Customers:

  • Name and/or business name
  • Home address and/or business address
  • Home, business, and/or mobile telephone number
  • Email address
  • Username and password to set up an online account
  • Credit, debit, electronic funds transfer (“EFT”) information, and/or automated clearing house (“ACH”) information, or other payment account number and related transaction information to make payments online
  • Date of birth
  • Social Security number or Federal Tax ID
  • Personal identification code
  • Emergency contact list information and their contact information
  • Information related to specific Services provided to you
  • Customer and/or business relationship information
  • For personal emergency response services only, age and gender.

Personal Information for Customers of Third-Party Alarm Companies:

  • Name and/or business name
  • Street address of secured premises
  • Phone number for premises (landline) and/or mobile number for subscriber
  • Email address
  • Personal identification code
  • Emergency contact list information and their contact information and personal identification code
  • Information related to specific Services provided to you and special instructions

Information Collected from Use of the Services

Depending on the specific Services you subscribe for, and the types of devices installed on your premises, your alarm system will transmit data via the Services, which may include the following.

  • When your system is armed or disarmed
  • Changes to your system settings
  • Automated or manual alerts for intrusion (motion detection), fire, smoke or carbon monoxide level, or a personal medical emergency
  • Temporary access to live-stream video to further assess a triggering event (with your authorization if cameras are installed)
  • Two-way audio for two-way access to the premises (with your authorization if microphones are installed)
  • Alarm history, which is a record of the Services we provide for your account including signal activity, inbound and outbound communications with you, any video or audio data used to confirm the triggering event, your emergency contacts, and first responders.

 

Information Collected Automatically from Visits to Our Sites:

We use first-party and third-party cookies, pixels, and other internet technologies to collect information including:

  • Log and usage data, which enables us to track your use of the Sites, remember your logon credentials and provide certain functionality. For example, we collect information about how you interact with the Sites, such as when you log into your Vector account and what functions you use in the Sites. We also collect information about the devices used to access the Sites, such as the device type and IP address; and
  • Transaction data, which tracks when (i) you begin, complete, or abandon a shopping cart purchase and (ii) make a payment transaction on the Sites including the devices and payment methods used.

Please note that you can restrict some automated collection of user, device, and tracking data collected using cookies and other internet technologies. For more information about automated data collection, see “How We Use and How You Can Restrict Local Storage, Cookies and Other Internet Technologies”.

Other Sources of Personal Information:

  • Publicly available databases and privately maintained marketing and data analytics resources providing demographic information (age, sex, household income, job industry, and job title)
  • Credit reports (obtained with your consent)
  • Aggregated information: information gathered through our Sites and Services that may be combined with information collected from other online and offline sources. For example, we may aggregate information to correlate IP addresses to zip codes or to assess the performance of a marketing campaign. Please note that aggregated information is covered by this Privacy Policy only if it can reasonably be associated with an identifiable individual.

The Purposes for Collecting Personal Information

Subject to the terms of this Privacy Policy, Vector collects personal information for purposes of conducting, advancing, and marketing our business Services to:

  • Establish and maintain your Vector account and our business relations with you;
  • Provide you with Services;
  • Provide support and maintenance for our products and services, including responding to your service-related requests, questions, and feedback;
  • Process your payments for Services;
  • Respond to your comments and requests;
  • Review the Services that we provide to you, improving and developing new Services;
  • Inform you about additional Services that may be of interest to you, unless you have opted out of receiving marketing material from Vector;
  • Manage our Sites and Services and assess feedback so that we present information in a user-friendly way;
  • Develop demographic information for research and marketing purposes;
  • Enable third-party advertisers and ad servers to deliver Vector advertisements on other websites you visit unless you take steps to restrict this form of advertising as explained in the section titled, “See “How We Use Cookies and Your Choices about Cookies.”
  • Obtain and publish (without identifying you) your customer testimonials, comments, and/or reviews including through the Sites and/or third-party platforms such as Google;
  • Protect Vector and our customers against error, fraud, theft and damage to our goods and property; and
  • Comply with applicable law or regulatory requirements.

Disclosure of Personal Information to Third Parties

We allow authorized third parties to collect or access your personal information when there is a legitimate business reason to do so. Third parties with access to personal information are authorized to use the personal information as necessary to provide services to us or directly to you and, at a minimum, are required to protect the confidentiality of that personal information as required by legal or professional obligations (except for first responders, as explained below).  Third parties who may collect or have access to your personal information include:

  • Law enforcement, fire service personnel, emergency personnel, local jurisdictions, and other government authorities who provide emergency response services;
  • Business partners, such as Alarm.com, that provide certain customer services such as mobile application, video, and interactive services on our behalf (see “Third-Party Websites, Mobile Applications, Social Media and Links”);
  • Service providers and other business partners who collect information on our behalf, including the “Text Us” feature and careers on our Sites;
  • Subcontractors that provide certain customer services such as installation and monitoring services on our behalf;
  • Service providers who provide administrative and information technology support functions on our behalf such as hosted applications, IT services, e-mail marketing, online ad-serving, and collection agencies and professional services such as accounting and auditing;
  • Billing and payment processors and banks that process payments on our behalf that are made using the Vector online payment portal;
  • Authorized dealers of Vector that collaborate with Vector in the provision of Services;
  • Vector’s affiliates and subsidiaries as part of Vector’s regular reporting of aggregated, statistical data without identifying the personal information of individual customers;
  • Insurance companies or data exchange administrators who request information from Vector to confirm your subscription to Services for purposes of evaluating homeowners’ insurance;
  • Website and marketing analytics companies, including Google Analytics and Facebook, that use cookies and other technologies to provide statistical reports and help us analyze usage of our Sites and user demographics;
  • Ad servicers, including Google Ads, that use cookies and other internet technologies to gather information about your online activities to serve internet advertising, which may be based upon your browsing interests;
  • Local jurisdictions for licensing or other permit purposes;
  • Government and law enforcement when reasonably necessary to comply with applicable law, regulation, legal process, and governmental request;
  • Investigators and others when reasonably necessary to protect the security or integrity of our Site, Services, or customers;
  • Transaction parties, in connection with a corporate transaction, such as an acquisition, merger, or reorganization; and,
  • For any other purpose with your consent.

How We Use and How You Can Restrict Local Storage, Cookies and Other Internet Technologies

Our Sites use common browser local storage technologies, including cookies, to manage your identity, store your preferences, and track how you interact with us. Cookies also enable us to determine when you have not completed a shopping cart purchase on our Sites. We will only keep cookies for as long as necessary to achieve the relevant purposes for which we use them.

You can control how local storage works in the settings or tools offered on your internet browser, including denying some capabilities. Most browsers have an option for limiting or restricting cookies, which will prevent your browser from accepting new cookies, and may allow you to decide on acceptance of each new cookie in a variety of ways. You can also delete all cookies that are already on your device. If you do this, however, it may impact the overall functionality of some features of the Sites and Services. You can also visit the link below for an overview of how to block or delete cookies on the most common browsers: http://www.allaboutcookies.org.

Most browsers automatically accept cookies, but this is typically something you can adjust. Information for each browser can be found in the links below:

 

We may use several types of cookies on our Sites:

Necessary cookies are essential for the Sites to function and cannot be switched off in our systems. These cookies do not store your name, e-mail or phone number, IP address or device identifier, or other directly identifying personal information and are deleted when you close your browser.

Functional cookies are set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in if you have an account we manage, or filling in forms. You can set your browser to alert you about these cookies, but some parts of the Sites will not work if you block these cookies.

Digital advertising and social media cookies Our site may also include social media features, such as the Facebook, LinkedIn, and Twitter buttons and widgets, or web-tracking technologies that run on our Sites. These features may collect your IP address, which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the company providing it.

We do not disclose any directly identifying personal information to data analytics or advertising providers. However, we may partner with websites and social media platforms that monitor a user’s visits to our Sites, collect and aggregate data about the user’s visit with data collected on other websites or apps, and use the aggregated findings for its own commercial purposes or to correlate the data to an identifiable individual, in which case the processing of personal information will be the responsibility of the provider. For information about how Google collects data on partner sites, see here.

We use the Meta (Facebook) Pixel, which is a snippet of code used to collect purchase information, web activity, IP address, device and browser characteristics and timestamps of visits. It works by loading a small library of functions whenever a Site visitor takes certain actions—such as adding an item to the shopping cart. It also enables to analyze the effectiveness of advertisements we post on social media. You can disable it on your browser as described above. For information about how Facebook cookies operate and the Meta Privacy Policy, see https://www.facebook.com/privacy/policies/cookies/?entry_point=cookie_policy_redirect&entry=0.

Google Analytics We employ Google Analytics internet tools to collect information about usage of our Sites. Google Analytics collects the IP address assigned to you or device identifier on the date you visit our Site. The Google Analytics tools do not identify or collect your name, e-mail address, or other directly identifying information.

Google Analytics tools also collect specific visitor cookie data, such as the source, medium, and keywords used to visit the Sites, and other information, such as how often users visit the Sites, what pages they visit when they do so, and what other websites they used prior to coming to the Sites. Although Google Analytics creates a cookie to identify you as a unique user the next time you visit the Sites, the cookie cannot be used by anyone but Google.

For specific information about how Google Analytics may be used to track your Personal Information and how to restrict it, please see Google’s privacy practices website. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Safeguarding Personal Information

Vector uses reasonable technical, operational, and administrative measures to safeguard your personal information in a manner that is commensurate with the sensitivity of such personal information.  Unfortunately, no form of storage or transmission is completely secure. We cannot guarantee the security of the personal information you submit to us or collect automatically when you use our Sites and do not accept liability for unintentional disclosure.

It is important that you use reasonable precautions to protect your personal information by not disclosing or sharing your individual password (even with other individuals in your organization) and by logging out of your account when you have completed each working session. If you have reason to believe that your personal information has been compromised as a result of the Sites or Services, please contact us immediately as set forth below under “Contact Information.”

We want to remind you that email is not secure against interception.  If you submit credit card information and/or EFT/ACH information online, please do not provide your information via unsecured e-mail, general fax, or general voicemail.  Below are more secure methods for you to provide credit card information and/or EFT/ACH information:

  1. Through our secure payment portal available at www.vectorsecurity.com/customer/login;
  2. Speak live with a Vector Security representative; or
  • Provide via encrypted email.

Vector strongly encourages consumers and other customers with access to the payment portal identified in (i) above to make payment(s) through such payment portal.  For further information about Vector’s safeguarding of credit card, electronic funds transfer, and automated clearing house transactions, please contact us as set forth below under “Contact Information.”

You are responsible for choosing a secure username and password when you set up a payment portal account and should take precautions to keep your username and password confidential.  Some precautions include, among others: (1) choosing a password that you do not use on any other online account; (2) not sharing your password with anyone, including anyone who claims to work for us; (3) changing your password from time to time; and (4) protecting your computer and mobile devices against unauthorized access.

Accuracy and Accessing Your Personal Information

It is important that the personal information Vector holds about you is accurate and current.  You are responsible for informing Vector of changes to such information.  You can update or correct your alert contact list and billing information using your Vector online account or by contacting your local Vector branch office.  For other account changes, please contact your local Vector branch office.  If you do not know your local Vector branch office please visit www.vectorsecurity.com to search by zip code or click on the Locations tab to view a list of all Vector offices.  We will make reasonable efforts to modify your information promptly in our records.

Retention of Your Personal Information

We will retain your personal information as long as your customer account is active; as needed to provide you with access to the payment portal; as necessary to comply with our legal obligations, to implement our document retention policy, resolve disputes, and enforce our agreements; and for marketing purposes.

Third-Party Websites, Mobile Applications, Social Media and Links

This Privacy Policy does not apply to information collected by our business partners and other subcontractors that deliver some features of our Services or Sites on our behalf.  For example, we use www.alarm.com and mobile and web applications offered by Alarm.com to provide mobile security controls, video access, and home automation services.  When you select those features, you will be transferred to a website or mobile application owned and controlled by the third-party provider even if the website or mobile application displays the Vector logo. If you download our mobile application powered by a third-party provider, that mobile application will be provided by the third-party provider even if the mobile application displays the Vector logo.  Any personal information collected on these websites and mobile applications, or through your use of those features, will be visible to the third party and will be covered by the privacy practices of the third party.  Vector may also have access to the personal information collected by these third parties and that information, in our hands, is covered by this Privacy Policy.

Your use of the “Text Us” feature on our Site is subject to the terms of Podium, which is our service provider for the feature. Their terms are linked in the feature and can be found here: https://legal.podium.com/#aup-us.

If you connect with any of the social media activities available from our Site, such as the Facebook “Like” button, the social media platform controls these activities, not Vector.  The third parties that control these linked services may collect your IP address or device identifier and the information that your visit originated from our Site, and may set a cookie to enable the activities to function and track your usage.  The links we provide do not constitute an endorsement by us or the content or owners of those websites and social media platforms.  Your interactions with those services are governed by the privacy practices of the company providing it, and you should consult that company’s privacy policy before providing any personal information.

Your Communications Choices.

E-mail marketing and advertising.  You can opt-out of receiving marketing communications from us by following the “unsubscribe” instructions included in each of our e-mail marketing communications. You can also opt-out by emailing us at the address provided under “Contact Information” below. and providing the names/email address that you want us to remove from our marketing database and add to our ‘Do Not Contact’ list. If you opt-out of marketing messages, we may still send e-mails to you that involve your account or responses to your questions. It may take up to ten days to process your request to unsubscribe from e-mail marketing messages.

Text messages.  If you previously gave us permission to send recurring automated promotional and personalized marketing communications to you by text message, you can withdraw that consent at any time by replying STOP to our text message. It may take up to seven days to process your request to STOP text marketing messages.

 

Revisions to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Notice, we will notify you by updating the date of this Privacy Notice and posting it on our website and in app stores where our mobile application Services covered by this Privacy Notice are available for download. We may (and, where required by law, will) also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through our website or third-party mobile application Services.

Any modifications to this Privacy Notice will be effective upon our posting of the new terms and/or upon implementation of the new changes (or as otherwise indicated at the time of posting). In all cases, your continued use of our products or services after the posting of any modified Privacy Notice indicates your acceptance of the terms of the modified Privacy Notice.

Contact Information

For any further information related to this Privacy Policy or our management of your personal information, please write, email, or telephone us using the contact information listed below:

Privacy Policy
Vector Security, Inc.
2000 Ericsson Drive
Warrendale, PA 15086
privacypolicy@vectorsecurity.com
888-832-8671

California Residents: Your California Privacy Rights

This section of our Privacy Policy provides additional information for residents of California under the California Consumer Privacy Rights Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the “CCPA”). This section applies only to personal information collected by Vector about California residents and their households, including applicants for positions with Vector and employees and representatives of companies doing business with Vector. This Privacy Policy does not cover our currently employed or former Vector associates whose personal information is covered in a separate privacy policy.

Categories, Sources, Purposes for Collecting Personal Information.  The categories and sources of personal information collected by Vector in the preceding 12 months are described in the sections of our Privacy Policy titled:

  • The Personal Information We Collect
  • Personal Information You Submit
  • Information Collected Automatically When You Visit Our Site
  • Other Sources of Personal Information

The business or commercial purposes for which we use personal information are described in the section of our Privacy Policy called “The Purposes for Collecting Personal Information.”

Disclosure of Personal Information.  The categories of third parties to whom we may disclose consumers’ personal information are identified in the section of our Privacy Policy called “Disclosure of Personal Information to Third Parties”.

Your Rights under the CCPA.  If you are a California resident, you have the right to make requests about your personal information rights as provided in the CCPA (“Consumer Request”) and summarized below.

Right to Request Access.  You can request to know the following about your personal information we have collected about you:

  • The categories of your personal information we collected.
  • The categories of sources from which personal information is collected.
  • The categories of your personal information we disclosed for a business purpose and the categories of persons to whom such personal information was disclosed for a business purpose.
  • The categories of personal information we sold or shared for targeted advertising and the categories of persons to whom such personal information was sold or shared for targeted advertising. Please note that Vector does not sell personal information or share it for purposes of targeted advertising.
  • Specific pieces of personal information collected about you (except for sensitive personal information which we will describe but not transmit).

Request Deletion.  You have the right to request that we delete personal information which we have about you, subject to a range of exclusions permitted by law. We are not required to delete personal information if it is necessary to complete a transaction, used reasonably for an ongoing business relationship, or used internally in a lawful manner that is compatible with the context in which you provided the information.

We will confirm receipt of your request within ten (10) days and follow appropriate procedures to verify the identity and authority of the person submitting the request. If your request to delete information is verified, we will delete (and direct our service providers and contractors to delete) all or part of the requested personal information from our (and their) records, unless an exclusion applies. If we are unable to fulfill all or part of your request, we will let you know why (for example, if we have a permitted reason to retain certain information if the identity of the requesting person cannot be verified). For technical reasons and to maintain anonymous business statistics, we may de-identify (anonymize) personal information rather than erase it completely from our systems. We do not delete or de-identify job applicant information except where required by law.

The process by which we verify and respond to your requests is explained below under “How to Submit and How We Verify a Request.”

Right to Designate an Authorized Agent.  California consumers have the right to designate an authorized agent to act on their behalf to submit a personal information access request or a request for deletion of personal information. An authorized agent may be a natural person or a business entity registered with the Secretary of State. An authorized agent must also submit to us written proof of their authorization to act on the consumer’s behalf.

Request to Opt-Out from Selling or Sharing Personal Information for Targeted Advertising.  Vector does not sell personal information or share personal information collected from your usage of our Sites with third parties for targeted advertising purposes.

How to Submit and How We Verify a Request.  You may submit a Consumer Request by contacting us in any of the following ways:

Privacy Policy

Vector Security, Inc.

2000 Ericsson Drive

Warrendale, PA 15086

privacypolicy@vectorsecurity.com

888-832-8671

To verify certain requests, we may need to verify your identity by confirming information we have on file for you, including email address, phone number, full name, address and other personal information. If you make a request on behalf of someone else, we will need to verify your authority to make that request. We reserve the right to deny a consumer request if the identity or authority of the requesting party cannot be confirmed. Only you, or someone legally authorized to act on your behalf, may make a Consumer Request related to your personal information. We may require written proof of an agent’s permission to make a request on your behalf, and we may need to verify your identity directly.

How We Respond to Consumer Requests.  We will confirm receipt of your Consumer Request within ten (10) business days and may request additional information necessary to verify that you are authorized to make the request. We will respond to any verifiable consumer request within forty-five (45) calendar days of receiving it, subject to delays and exclusions as permitted by law. If we require more time to respond, we will let you know the reason why and the extension period in writing. If you have an account with us, we may respond via that account. Otherwise, we will use the email address or U.S. Postal address you provided to us when making the request.

If we cannot comply with all or part of your request, we will explain the reasons why. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information readily from one entity to another entity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We will not discriminate against you if you make a request about your personal information.

Exercising your CCPA Rights.  To learn more about the how to exercise your CCPA rights, please see “Requests About Your Personal Information- How to Submit and How We Verify a Consumer Request.”  Please note that you may only submit a request to know twice within a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We are legally required to verify your identity before we can fulfil your or your authorized agent’s Consumer Request.

Financial Incentive Programs.  We may offer you certain financial incentives permitted by the California law to encourage consumers to provide personal information. These incentives may result in different prices, rates, or quality levels of products or services if reasonably related to the value of your personal information and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. Vector does not currently offer financial incentive programs.

California Rights under “Shine the Light” Law.  California residents may request a list of the types of customer information we provided to third parties for their direct marketing purposes and the names and addresses of all third parties with which we have shared such information during the past calendar year. We will provide the information to you free of charge within 30 days of your request. To request that we provide you with such information, please send a written request to privacyprivacy@vectorsecurity.com. Within thirty (30) days of receiving your request, we will provide you with the information at the address you designate in your request, which may be an email address or physical address.

 

This Privacy Policy was last updated September 2023.